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Fusion Series 7
Praetorian Voice Recorder Mentor
QA Suite
Telecom BI
Suite
Demos
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Telecom BI Suite™
The Telecom Business Intelligence Suite™ is a flexible and easy-to-use contact center analysis and reporting tool that provides multi-dimensional analysis and reporting, usage accounting, enterprise network licensing, mutli-site integration, centralized collection/reporting and voice/data replication.
The Telecom Business Intelligence Suite™ is designed to work with the Praetorian Voice Recorder™, the heart of Fusion Series 7™, to transform your recording system into a powerhouse for advanced analytics and multi-dimensional reporting to give you access to the telecom business intelligence located in your contact center.
• Analyze data with active multi-dimensional graphical and tabular reports.
• Optimize your telecom resources for increased productivity.
• Utilize telecom data mining to make sound decisions based on true business intelligence.
• Realize how Enterprise Telecommunications Business Intelligence (ETBI) can fill the knowledge void in your contact center.
Liability Recording - Capture-911
Capture-911 is a cost-effective, easy-to-use call and radio transmission recording solution for proven liability protection and compliance. Users can access, replay and email recordings from the desktop in just a few mouse clicks. Capture-911 offers over a dozen search options for fast, easy and accurate retrieval of recordings. Sort and filter on user-defined data or ANI/ALI fields. Monitor recordings in real time. Capture-911 offers online storage for instant desktop access to over one million hours of recordings, and durable, economical space-saving removable hard drives for easy-to-access archived data. No more DAT tapes. Users can even differentiate calls by tagging call types with customized public safety attachments for analysis and fast easy reporting.
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