Service & Repairs

Want to keep your Plantronics equipment in tip-top condition? 
Recycle non-functional headsets with our Plantronics Premier Service out-of-warranty program. 

Premier Service offers next-business-day replacement of your non-functional equipment with equivalent models reconditioned to factory-new standards and covered by our full 1-year factory service warranty. 

Premier Service - it's the quick, efficient, cost-effective way to get maximum value from your Plantronics investment. 

Premier Service
Program DefinitionsReturned headset is exchanged for an equivalent model that has been remanufactured to original factory standards
WarrantyFull 1-year Factory Warranty
Test PerformanceFactory Performance Testing (same as new headset)
Appearance Standards
Ext. Plastic ComponentsNew or Refurbished
CableNew or Refurbished
LabelsNew
Clothing ClipNew or Refurbished
Voice TubeNew
EartipsNew
Ear CushionsNew
PackagingUnit Box
Return Shipment MethodPrepaid
Handling Time at PlantronicsNext Business Day
  • Please package and send headset to Executive Systems via traceable mail service.

  • Give us your last 5 digits of your order number.

  • Expect 2 day turn around upon our receipt of your headset.

 Mail to: Executive Systems
2113 Spencer Road
Richmond, Virginia 23230 
Toll-Free: 1-877-288-0041 
Local: 804-288-0041 
Fax: 804-288-4731 

customerservice@esitsd.com

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